Find user guides and advice for getting the most out of CityDock.
What is CityDock?
CityDock is the solution to all dockless e-scooters and e-bikes. We help you charge, dock and secure your e-scooters or e-bikes.
Can i reserve a docking and charging space?
You can now reserve a a docking and charging space. Open the app, tap on a red pin, and tap “Reserve”.
When I have an active reservation, can I lock another vehicle?
Yes. You can unlock any available docking space.You will always see the price once you scan a new docking space.
How do I create an account with CityDock?
The fastest way to create a CityDock account on the app is by using Apple Sign-In (on iOS) or Google Sign-In (on Android).
CityDock also offers the option to sign-up using your phone number or email
Is there an age limit?
Yes, you need to be 18+ to use the CityDock.
How do I get in contact with support?
Support is available to help you anytime! Send us an in-app help request or e-mail us at email@example.com
Can I get a receipt for my docking?
You’re able to access the receipts for your docking you e-scooter/e-bike directly in the app!
What payment methods do you accept?
You can choose between multiple payment methods: PayPal, Mastercard, Visa, American Express. To add a payment method to your account, go to the menu and tap “Wallet”, then “Add payment method”.
How do you handle my user data?
We care about your privacy, therefore, keeping your information safe is important to us. We take data protection seriously because we respect the trust that you place in us to use your personal information appropriately and responsibly.